Reviews
Hello. I wanted to tell you that the service you did
the other day on my aging unit was very well done.
Best of all were the excellent manners and clarity
of the technician. Please pass that along. I'll be back
in touch with you in September regarding replacement
of my AC system. Thank you again.
All best, Kyle J.
Best technicians ever! Fast, Friendly, Reliable, Professional, Perfect!
Everyone is always polite and does a great job Thank you
Outstanding Service.
Garrett is great! I have been working with him and Complete Air for years. Always on time, courteous, professional, thorough and explains everything.
This company was recommended to us by a neighbor. This was our first time using them. We were extremely satisfied with their service and will consider them our AC service provider from now on!
Pleasure doing business
Kristen answered all my questions
easy and convenient to do business
Vincent was very knowledgeable on site.
Thank you
Great responsive company - always quick to help me!!
Our first interaction with Complete Air and Heat in Satellite Beach was four or five years ago when we found ourselves sweltering in our Beach Side condo that we'd purchased one year earlier. We are strong believers in paying for the knowledge behind a product, rather than just trying to find the lowest price, but we found that Complete offered both.
We were able to purchase a quality product with a 10 year warranty at a very competitive price.
Fast forward to 2020, and a Covid challenged world when trying to find parts, appliances or various building materials was a nightmare, and we found ourselves with a newly purchased rental unit that needed a new air conditioner.... The home warranty that we'd purchased exacerbated the nightmare, but Complete came to the rescue again. Within just one week from my initial phone call, a new ten year warranted air conditioner was installed, again at a competitive price. Amidst the fact that everything was done long distance from our home in Connecticut, we had 100% peace of mind with Complete coming in, doing the job and getting it done.
Just recently, in a decision to get a smart thermostat installed, Allen spent a great deal of time going over the options with me. I could have easily purchased a Nest and installed it myself, but I opted to have Complete do it and teach me how to use the Honeywell system that they will be installing. This is not some thing where Complete has a big profit margin, and Allen's attention to educating me was just indicative of his concern and respect for the customer.
I love the consistency of this company. I love the fact that from my very first phone call until the present, Kristen CONTINUES to take care of anything and everything and if she can't do it, she will put me immediately in touch with someone who can.
From the product knowledge to the technicians like Levi or Tim who are a professional, knowledgeable and just great people to the customer support, I would rate this company at the top of the line with GRATITUDE.
Second Review: A few days ago we learned that our air conditioning unit on our roof was rattling, so we called Complete Air from whom we bought the unit, to come out and investigate. I was able to reach them just as they were closing at 5 o'clock in the evening, but they promised to be out the next morning to take a look at it. They arrived bright and early, and fixed the unit promptly, which was actually the result of some belts becoming loose.
When I received an envelope in the mail, I anticipated our bill for services, however, I received a check for $137.37. I called because I was confused and wanted to let them know about their mistake in paying me rather than billing me. I was told by Kristen, who has been answering the phone and helping me ever since we went to Complete nearly 10 years ago that there was no charge for the work that had been done the other day and that it was covered under warranty. She apologized for an oversight that was made when Complete had been out back in April for a routine service call when they had to replace a part and charged me. The check was to cover a warranty refund after realizing that we had inadvertently been charged for it by mistake. We would never have known the difference otherwise.
There is no one comparable who can match Complete Air's knowledge, excellence and honesty. Both my husband and I will continue to recommend this outstanding, local company without reservation.
We recently had to have a service call. Complete Air and Heat responded quickly. Garret was our service tech. He was very knowledgeable. He fixed the unit and then took the time to answer all my questions as we have only rented before buying our house and the landlord took care of everything. We signed up for annual service. I highly recommend them and especially Garret!